full terms and conditions of sale

In the event of any circumstances not outlined below we reserve the right to determine the fee that will be applied.

1. All prices quoted are in NZ Dollars, include GST and are subject to change without notice.

2. Lunch and ferry fares are not included in the tour price.

3. All tours must be paid for at the time of booking via our secure online booking system, or via internet banking (NZ only). We do not accept cash on the day.

4. Single people – please contact us first.

5. The minimum age for all bookings is 18 years, no babies, no exceptions.

6. Yes, we still operate if it is raining! In the event of extreme weather we will happily refund or rebook. Other extreme circumstances (leading to our cancellation of the tour) will be subject to discussion at the time.

7. In rare circumstances we may provide a non-branded vehicle of the same standard.

8. CANCELLATION FEES : Premium (daily) tours and Private tours

All fees are based on the total amount paid.

a. Up to 8 days ahead of travel: a 10% fee will be deducted

b. From 7 days – 48 hours ahead a 50% fee applies unless rebooking (subject to availability)

c. If cancelling within 48 hours (or if you ‘no show’) no refunds

9. CANCELLATION FEES, DEPOSITS and PAYMENTS : Groups

Please note cancellation fees appy to individuals and/or the entire group. Any reduction in numbers may require a re-quote.

a. All fees are based on the total amount paid, except where you have paid us for another operator’s services, in which case their cancellation fees will apply to that portion of the cost.

b. An immediate deposit is required with the balance due 28 days prior to travel. If we are holding a deposit your tour is not confirmed until full payment is made.

c. In the case of premium dates (such as holiday weekends, prime sporting or event dates, or other dates where space is in high demand) full payment will be required within one week of making the booking.

d. A 20% fee will apply to any cancellation made 8 days or more ahead of the tour date

e. If cancelling between 7 days and 48 hours ahead of the tour a 50% fee applies unless rebooking (subject to availability)

f. If cancelling within 48 hours (or if you ‘no show’) no refunds will be made – however we may offer to rebook depending on the circumstances and our availability.

If you need clarification on any of these conditions please contact us prior to making your booking.

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